How can I complain?

We are here to help

At Credit Suisse we value our clients and endeavor to always achieve the highest possible standards in service. We appreciate that things can sometimes go wrong leading to a possible complaint. A client complaint offers us the opportunity to mitigate causes of dissatisfaction and to strengthen client relationships.

Contact your advisor or distributor

Any complaint regarding the person advising on, or selling, the financial product can be submitted directly to that person or distributor.

Contact us

Any complaint regarding Credit Suisse manufactured financial products (terms), the Key Information Document (KID) or the conduct of Credit Suisse as the manufacturer of the financial product can be submitted in writing as follows:


ManufacturerProduct ClassE-mail address
Credit Suisse AG

Credit Suisse (Switzerland) Ltd.
Structured Products structured.products@credit-suisse.com
Fixed Income newissues.fixedincome@credit-suisse.com
FX/ PM Derivatives fx.products@credit-suisse.com
Other Derivatives zurich.cs-swaps@credit-suisse.com
CSAM Funds Switzerland info.funds@credit-suisse.com
CSAM Funds Luxembourg benelux.csam@credit-suisse.com
Insurance-based Products life.operations@credit-suisse.com
Credit Suisse (Luxembourg) S.A. FX Forward / Swap cspb.lu@credit-suisse.com
Credit Suisse (UK) Limited FX Forward / Swap compliance.pblondon@credit-suisse.com


Please visit the Credit Suisse Financial Market Regulation Website for additional information about the Packaged Retail and Insurance-based Investment Products (PRIIPs) regulation and the Financial Services Act (FinSA).



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