How can I complain?
Contact your advisor or distributor
Any complaint regarding the person advising on, or selling, the financial product can be submitted directly to that person or distributor.
Contact us
Any complaint regarding Credit Suisse manufactured financial products (terms), the Key Information Document (KID) or the conduct of Credit Suisse as the manufacturer of the financial product can be submitted in writing as follows:
Please visit the Credit Suisse Financial Market Regulation Website for additional information about the Packaged Retail and Insurance-based Investment Products (PRIIPs) regulation and the Financial Services Act (FinSA).
| Manufacturer | Product Class | E-mail address |
|---|---|---|
|
Credit Suisse AG Credit Suisse (Switzerland) Ltd. |
Structured Products | structured.products@credit-suisse.com |
| Fixed Income | newissues.fixedincome@credit-suisse.com | |
| FX/ PM Derivatives | fx.products@credit-suisse.com | |
| Other Derivatives | zurich.cs-swaps@credit-suisse.com | |
| CSAM Funds Switzerland | info.funds@credit-suisse.com | |
| CSAM Funds Luxembourg | benelux.csam@credit-suisse.com | |
| Insurance-based Products | life.operations@credit-suisse.com | |
| Credit Suisse (Luxembourg) S.A. | FX Forward / Swap | cspb.lu@credit-suisse.com |
| Credit Suisse (UK) Limited | FX Forward / Swap | compliance.pblondon@credit-suisse.com |
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